Never hired a translator before?

Here’s how to get your document translated – in 5 easy steps

 

Are you a private individual? Go to Part 1
Are you a business? Go to Part 2

 

Part 1 – Translations for private individuals

Step #1 – Send us your document(s) for a quote

  • by email
  • as a scanned copy
  • by post (preferably by recorded delivery if you are sending original certificates)
  • in person
When do you need it by?

If you need the translation by a particular date, let us know. Otherwise we will suggest a delivery date.

Note that if you drop off your documents in person, you will not normally be able to wait for the translation. We will either post it back to you or agree a date when you can come and collect it.

Step #2 – We quote

We will send you a written quote and our suggested delivery date.

The price we quote includes the translation and the cost of certification, if required. Read this [certification] for more information on certification.

Our price also includes delivery by first class or ‘signed for’ (recorded) delivery.

Need it fast?

If you need the translation fast and would like it returned by special next-day or courier delivery, this will be added on to our quote at cost.

Our terms of business

You’ll also find a link to our terms and conditions of business which apply to all translation work we undertake.

Step #3 – Confirmation

If you accept our quote, please confirm by replying to our quote email.

Step #4 – Payment

For translations of personal documents, we always ask for payment in advance. We will send you our payment details at this stage and will start the translation once payment has been received. You can pay by PayPal or by bank transfer. Sorry but we don’t accept credit cards.

Step #5 – Delivery

If you are having personal documents translated and require certification (link to website page on certification), we will post you:

  • the translation
  • the original document (a print-out if scanned)
  • the certification
  • our invoice marked ‘paid’

and otherwise as agreed in the quote.

Collection in person

If agreed, you can also collect your translation in person.

Happy?

We want you to be happy with your translation. So if there is anything you aren’t happy with, please let us know straight away.

Oh, and it’s always good to hear positive feedback too – so if you are happy, we’d love to hear about it!

 

Part 2 – Business translations

Step #1 – Send us your document(s) for a quote

  • by email
  • as a scanned copy
  • by post
  • as a URL (for websites)
When do you need it by?

If you need the translation by a particular date, let us know. Otherwise we will suggest a delivery date.

Any relevant information, background material or an in-house glossary?

If you have any relevant information that could help us or any in-house terminology, please let us know at this stage. It will help us estimate the time we will need to spend on research.

For marketing translations/transcreation assignments: Don’t forget to send us your brief!

Step #2 – We quote

We send you a written quote and our suggested delivery date.

You’ll also find a link to our T&Cs which apply to all work we undertake.

Step #3 – Confirmation

If you accept our quote, please confirm by replying to our quote email. If you use purchase orders, please send us your purchase order number.

Step #4 – Sit back and relax!

No news is good news. So you may not hear from us again until we deliver your translation on the agreed date.

But we care about your documentation and we want to get the translation 100% right. So we will contact you before the delivery date if there is any specialist terminology we need to check, for example, or if anything in the document is unclear (if it is in your language).

Step #5 – The finished translation

If your document was in an editable format (Word, Excel, InDesign, PowerPoint etc.), we will email your translation back to you in the same format as you sent it.

If you sent us a PDF or a URL to translate, you will receive a Word document clearly laid out so that you know what goes where.

Happy?

We want you to be happy with your translation. So if there is anything you aren’t happy with, please let us know straight away.

Oh, and it’s always good to hear positive feedback too – so if you are happy, we’d love to hear about it!